I live in Indonesia and often use my tool, but some months ago I realized that my tool’s sheath was missing.
I know my son loves to "fix" his toys with my tool and he has a habit of "loosing" things, so I wasn’t all that surprised when he told me that he had lost it. What gave greater concern was how to get a new one. After all, it is easier to carry the tool along in its sheath.
Searching the web I found a retailer in Indonesia but as I thought, they could not help. That’s when I decided to send an E-mail to Leatherman OR. Not to beg, but to buy.
A few days ago I received my new brand new sheath. Free of charge and sent to my address in Indonesia. Some would probably call this a regular service provided, but having lived in Indonesia for a few years I have experienced that there are no such thing as free of charge nor good service.
Thanks Leatherman for your outstanding service and help. I carry my tool with pride and will promote both the tool and your service wherever I travel.