I'm a Fire Sgt for Clayton County Fire, a small but heavily populated suburb of Atlanta. I drive Engine 13 for a living. My Crew and I assisst anyone and everyone with everything from itchy teeth to raging mult-family dwelling fires. I love what I do and I do it every shift with my Leatherman CRUNCH. I was attracted to this tool because of its vise grip style locking plier jaws. That function alone takes the plier to a whole new level. One hot summer day the A/C quit working in my fire truck and after some diagnosing I found that a busted water valve was allowing hot water into the cab heater negating anything that the A/C system could do. So I took the CRUNCH and clamped off the hose. Instant A/C. My Lieutenant had never been happier. Too bad for the next shift that I had to take my tool with me. I once used it to extract a jagged piece of metal that was lodged into a patients hand. I use the CRUNCH so much that when one of my goofy crewmembers immitates me he reaches for his Leatherman and says"look I'm Sgt Higginbotham, I can fix anything". My CRUNCH recentley fell apart in my pocket. I was so sad. I went to your website to check out other models and saw the customer support tab. I was very happy to see that you might fix it for free. It came back to me today ready for duty, with new bits, freshly sharpened blades and a smooth finish, as if I had never used it as a hammer. My wife could not understand the joy that I had when I opened the package. And I cant wait to show it to the guys at the station. Thanks Leatherman PS I have never really posed for a picture with my CRUNCH but if you look closely at the pic of me and my son you can see the tool in its sheath on my radio strap. My boy is latched onto me because we are nearly 100 feet up in the sky on our ladder truck.

- Robert H.

Fayetteville, GA