Processing, Shipping, and Delivery information
Shipping Methods
| Method | Time | Rate |
| Standard | 3 - 5 Business Days | Free of Charge |
| Express | 1 - 2 Business Days | € 8,99 |
Order Processing
Order processing takes 1-3 business days and shipping time/method selected begins as soon as your product leaves our warehouse.
Orders with customized products ship together and take an additional 1-2 weeks to process.
Leatherman is closed on all major German Bank holidays. No orders are processed on these days.
SHIPPING EXCEPTIONS
We ship with DHL Paket & DHL Express.
Returns
30-Day Return Policy
We offer a 30 day return policy on purchases. We will refund the total of the items returned in your order, less shipping costs each way. If the return is a result of our error, Leatherman will also refund shipping charges and will compensate you for the return shipping of the item.
Items should be returned in the original product packaging with the packing slip included.
*Excludes items listed as Final Sale. Final Sale items cannot be returned or exchanged.
Customized items are not subject to return or exchange. Once an order for a custom or engraved item is received, it cannot be cancelled.
Leatherman Europe GmbH
Attn: Returns
Holterkamp 16
40880 Ratingen
Germany
REFUNDS
Please note we will refund you in 14 calendar days from the date on which we receive the returned the product(s). Any refunds made by us will be made to the method of payment provided when you placed your order.
14-DAY CANCELLATION RIGHTS FOR EU CUSTOMERS
You have a right to cancel a contract at any time within fourteen (14) calendar days, beginning on the day after you received the product(s) without giving a reason. In this case, you will receive a full refund of the price paid for the product. If you cancel this contract, we will reimburse to you all payments received, including the costs of delivery. We will make the reimbursement without undue delay, and not later than fourteen (14) days after the day on which we are informed about your decision to cancel the contract. To exercise your rights to cancel a contract, please call Customer Service at +49 2102 56507 99.
Return Exceptions
Final Sale items cannot be returned or exchanged.
Leatherman custom product is built just for you and cannot be returned or exchanged.
Having quality issues? Please view our Warranty Policy or contact our customer service team.
Have a damaged tool?
View our Warranty Policy.
Customer Service
Please call Customer Service to request a Return: +49 2102 56507 99. Be sure to have the information from your packing slip and the name of the original purchaser of the order ready to provide to the customer service representative over the phone.
