PROCESSING, SHIPPING, AND DELIVERY INFORMATION
SHIPPING METHODS
| Method | Time | Rate |
|---|---|---|
| Standard | 3 - 12 Business Days | $7.95 CAD |
| Expedited | 2 - 3 Business Days | $16.95 CAD |
| Express | 1 - 2 Business Days | $26.95 CAD |
ORDER PROCESSING
Order processing takes 1-3 business days and shipping time/method selected begins as soon as your product leaves our warehouse.
Orders with customized products ship together and take an additional 2-4 days to process.
Leatherman is closed on all major US holidays. No orders are processed on these days.
Unfortunately we cannot ship to PO Boxes at this time.
RETURNS
30-DAY RETURN POLICY
We offer a 30 day return policy on purchases. We will refund the total of the items returned in your order, less shipping costs each way. If the return is a result of our error, Leatherman will also refund shipping charges and will compensate you for the return shipping of the item.
Items should be returned in the original product packaging with the packing slip included.
*Excludes items listed as Final Sale. Final Sale items cannot be returned or exchanged.
Customized or engraved items are not subject to return or exchange. Once an order for a custom or engraved item is received, it cannot be cancelled.
Green Light group
Attn: Leatherman Returns
12431 Horseshoe Way
Richmond, BC V7A 4X6
APPAREL RETURNS
Apparel returns will only be accepted if they do not show any signs of use or damage. They must be in re-sellable condition: unworn, unused, unwashed and in the original packaging with all original tags attached.
RETURN EXCEPTIONS
Final Sale items cannot be returned or exchanged.
Leatherman custom product is built just for you and cannot be returned or exchanged.
Having quality issues? Please view our Warranty Policy or contact our customer service team.
HAVE A DAMAGED TOOL?
View our Warranty Policy.
CUSTOMER SERVICE
Please contact Customer Service to request a Return: 800-847-8665. Be sure to have the information from your packing slip and the name of the original purchaser of the order ready to provide to the customer service representative over the phone.