Shipping & Returns

Shipping & Returns

PROCESSING, SHIPPING, AND DELIVERY INFORMATION

Shipping times vary, all shipments come from Portland, Oregon.

Order processing takes 1-3 business days and shipping time/method selected begins as soon as your product leaves our warehouse.

Orders with customized products ship together and take an additional 2-4 weeks to process.

Leatherman is closed on all major US holidays. No orders are processed on these days.

For shipments to PO, FPO, or APO boxes, standard US post is the only shipping available.

For shipments going to AK or HI, UPS two-day or standard US post are the only shipping methods available.

RETURNS

We offer a 30 day return policy on purchases. We will refund the total of the items returned in your order, less shipping costs each way. If the return is a result of our error, Leatherman will also refund shipping charges and will compensate you for the return shipping of the item.

Items should be returned in the original product packaging with the packing slip included.

*Excludes items listed as Final Sale. Final Sale items cannot be returned or exchanged.

Customized or engraved items are not subject to return or exchange. Once an order for a custom or engraved item is received, it cannot be cancelled.

You have a right to cancel a contract at any time within fourteen (14) calendar days, beginning on the day after you received the product(s) without giving a reason. In this case, you will receive a full refund of the price paid for the product. If you cancel this contract, we will reimburse to you all payments received, including the costs of delivery. We will make the reimbursement without undue delay, and not later than fourteen (14) days after the day on which we are informed about your decision to cancel the contract. To exercise your rights to cancel a contract, please email Customer Service at info-europe@leatherman.com

Apparel returns will only be accepted if they do not show any signs of use or damage. They must be in re-sellable condition: unworn, unused, unwashed and in the original packaging with all original tags attached.

Apparel returns will only be accepted if they do not show any signs of use or damage. They must be in re-sellable condition: unworn, unused, unwashed and in the original packaging with all original tags attached.

Final Sale items cannot be returned or exchanged.

Leatherman custom product is built just for you and cannot be returned or exchanged.

Having quality issues? Please view our Warranty Policy or contact our customer service team.

View our Warranty Policy.

Having quality issues? Please view our Warranty Policy or contact our customer service team.

Please contact Customer Service to request a Return: info@leatherman.com. Be sure to have the information from your packing slip and the name of the original purchaser of the order ready to provide to the customer service representative over the phone.