CUSTOM SHOP
How long will it take for my custom multi-tool to arrive?
While custom order creation times will vary based on volume, please allow for approximately 2-4 additional weeks for processing. Delivery may vary based on your chosen shipping method. If you have not received your custom order within 6 weeks, please contact customer service.
Are there any restrictions on what I can put on my custom multi-tool?
Leatherman moderates text and image uploads. You must own the rights to your uploaded images. Leatherman reserves the right to reject and cancel custom orders containing profane, offensive, or libelous phrases, imagery, or content that we deem as objectionable including, but not limited to the following:
- Drugs and Alcohol
- Pornography
- Violence
- Inappropriate Text
If your design violates the Leatherman custom policy, you will receive an email notification that your order was rejected and canceled. If you have questions about why your order was rejected, please contact our customer service team.
What will my image look like on the actual multi-tool?
Please review your image thoroughly. To prevent the image from being grainy or pixelated, we recommend using files that are at least 1,000 pixels in height and/or length. Avoid imagery with metallic and fluorescent colors as they do not print. The 3D rendering of your design will match the physical product as closely as possible; however, because of different screens and digital platforms, actual colors may have slight deviations. Compatible image file types: PNG, JPG, GIF, SVG, PDF, AI, PSD, and EPS.
Why is the image I uploaded on my multi-tool blurry?
Your selected image may not be a high enough resolution. To prevent the image from being grainy or pixelated, we recommend using files that are at least 1,000 pixels in height and/or length. Compatible image file types: PNG, JPG, GIF, SVG, PDF, AI, PSD, and EPS.
Why is the custom experience not loading for me?
Not all browsers are created equal. To ensure you are getting the most out of your Leatherman custom experience, we recommend using the newest version of your browser. Google Chrome on your desktop computer will provide an optimal experience.
How do I track the status of my custom multi-tool?
Following your order, we will send you a confirmation email that your order has been received. We will send you a shipping confirmation email once your product has been shipped.
What is the returns & exchange policy on custom multi-tools?
Leatherman custom product is built just for you and cannot be returned or exchanged. Having quality issues? Please view our warranty policy or contact our customer service team.
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