Warranty

North American Return Information (US & Canada)

(All other International Customers Click Here)

We take extraordinary measures so your Leatherman product will give you many years of dependable service. If it doesn't, we will gladly repair or replace it, at our discretion, with one of equal or greater value under our 25-year guarantee for tools and 10-year guarantee for Leatherman lights (for warranty information on a LED LENSER light, please click here). This warranty does not cover abuse, alteration, theft, loss, or unauthorized and/or unreasonable use of your Leatherman product. This warranty does not cover sheaths, accessories, imprinting, color finishes, cleaning, or sharpening.

Leatherman Tool Group is not liable for incidental or consequential damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction.

Please read the following North American warranty information for details. For international warranty information click here.

If you are in Canada or the United States and you'd like to send your Leatherman product in for warranty repair, please follow the directions below.
 

How to Return Your Tool

Step 1: Package the Tool Securely

Unfortunately, we cannot be responsible for tools that never reach us. Please be sure to send your warranty repair via an insured and trackable service where delivery confirmation can be obtained if necessary. Do not ship us your sheath or accessories.

Be sure to download and complete the Warranty Return Form below. The form must be completed, signed and included with your product in order for us to process your warranty request.

Click here for Warranty Form

 PLEASE NOTE: Sentimental tools MUST be shipped out to our United States Shipping Address below in order to be repaired.

 

Step 2: Ship Out Your Package

*The addresses below are for MAILING ONLY.  To complete a warranty return in person, please visit our Leatherman store in Cascade Station.  For the address and hours of operation, please click here.

United States Shipping Address:

Leatherman Tool Group, Inc.
Attn: Warranty
5226 NE 152nd Place
Portland, OR 97230

Canada Shipping Address:

Eastern Outdoor Sales:
Attn: Leatherman Warranty
3067 Mainway
Burlington, Ontario L7M 1A1

Step 3: We Do the Rest

Besides fixing your documented problem, we will ship your product back to you at our expense using a trackable shipping service.

Questions?

For the United States, please contact:

Leatherman Tool Group Corporate Office:
Phone: 800-847-8665, ask for the Warranty Department
E-mail: toolwarranty@leatherman.com

Portland Metro Area Retail Store at Cascade Station:
         (Note: This address is for over-the-counter exchanges only.  Sending your items to this address will delay the warranty process.)
10109 NE Cascades Pkwy.
Portland, OR 97220

For Canada, please contact:

Eastern Outdoor Sales:
Phone: (905) 335-5103 (message phone only)
E-mail: info@eosi.ca


International Return Information

(for Canada, see North American Return Information Above)

We take extraordinary measures so your Leatherman product will give you many years of dependable service. If it doesn't, we will gladly repair or replace it, at our discretion, with one of equal or greater value under our 25-year guarantee for tools and 10-year guarantee for lights. This warranty does not cover abuse, alteration, theft, loss, or unauthorized and/or unreasonable use of your Leatherman product. This warranty does not cover sheaths, accessories, imprinting, color finishes, cleaning, or sharpening.

Leatherman Tool Group is not liable for incidental or consequential damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction.

How to Return Your Tool

Step 1: Package the Tool Securely

In the package, please write legibly and include the following information.

  • Your name
  • Phone number
  • Return address
  • A brief description of all the problems
  • Do not ship us your sheath

You are responsible for shipping costs to the authorized service center. When you return your tool, be sure to use an insured shipping method. They cannot be responsible for items that do not reach the service centers.

Step 2: Ship Out Your Package

To obtain warranty service, you must return your tool to a local authorized service center. CLICK HERE to find the center closest distributor near you who can provide you with information on the right location to send your product for return. Depending on the tool defect, they will decide whether to repair your tool or replace it with a product of equal or greater value.

Questions?

Please contact your local authorized service center with any additional questions you may have.
 

SKELETOOL and SKELETOOL CX Notice:

We have made a running change to the knife blades on the Skeletool and Skeletool CX multi-purpose tools. If you turn one of these tools in for warranty you may receive the new configuration for repair/replacement. The blade material has not been changed on either model, but the cutting edge has been changed to the following:

Skeletool: (ORIG) straight-edge blade (NEW) combo straight/serrated edge

Skeletool CX: (ORIG) combo straight/serrated edge (NEW) straight-edge blade

To view the new models visit the Skeletool and Skeletool CX product pages.