START A WARRANTY CLAIM ONLINE
Our tools are built to last, but if anything happens, your Leatherman is backed by our 25-year limited warranty. Our warranty is simple; submit the online form then send us your tool.
Please read the warranty exceptions below to see if your product qualifies.
You may continue your warranty claim on this page if you reside in the USA.
If you reside in Canada, please refer to our Canadian Warranty Page.
If you are outside North America, please contact your local distributor.
The Leatherman Warranty covers only the original/primary owner and does not cover abuse, alteration, theft, loss, or unauthorized and/or unreasonable use of Leatherman products. This Warranty covers tools purchased for personal use only and does not cover commercial accounts or bulk purchases with the intent to resell repaired or refurbished tools.
This warranty does not cover accessories, sheaths (exception: Ainsworth Sheath is covered by a 2-year warranty), imprinting, color finishes, cleaning, or sharpening. Any of the aforementioned will not be returned to sender with the exception of the Ainsworth Sheath.
Leatherman apparel and soft goods are not covered by our 25-year warranty.
Leatherman Garage products are limited-run products, and are not covered by the replacement portion of our standard 25-year warranty on full-size tools. We will still attempt to repair any Garage tools submitted for repair. If a repair can't be made, we will offer a store credit of the full purchase value.
Be sure to choose an insured and trackable delivery service as Leatherman is not responsible for products that do not arrive in the mail. Please retain your shipment tracking information until we confirm receipt of your warranty product. This warranty covers products purchased through an authorized dealer and proof of purchase from an authorized dealer may be required.
Leatherman Tool Group is not liable for incidental or consequential damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction.
Leatherman Tool Group, Inc. no longer handles Ledlenser warranty requests. Please direct all Ledlenser warranty requests to: www.ledlenserusa.com/pages/service-warranty.
Repair & Replace Process
1) SUBMIT YOUR FORM
Select “Repair or Replace” as your warranty option and complete the online form.
2) SEND US YOUR PRODUCT
Use an insured and trackable delivery service to ship your product to us. More instructions will be provided when you complete the online form.
3) REPAIRED OR REPLACED
We’ll ship it back to you when it’s repaired. If we can’t repair it, we’ll replace it with a comparable refurbished model, unless you’ve specified otherwise in your form.