FREQUENTLY ASKED QUESTIONS

Some Leatherman products are crafted to follow TSA specifications for a carry-on item. Those products are listed below. One of our models - the Style PS - complies with all TSA requirements for a carry-on multifunction tool, but remember that it is ultimately up to TSA workers to decide what they are allowing on board or not. The current regulatory requirements can be found at www.tsa.gov. Other Leatherman products may be stowed in checked luggage that travels in the cargo area.

ATTENTION: UPDATED TSA GUIDELINES ON KNIVES

On 5 June 2013, the TSA (US Transportation Safety Authority) announced that it had withdrawn its decision to allow Messer to be part of the hand luggage on board. More information about these changes can be found at
https://www.tsa.gov/travel/security-screening/prohibited-items.

The following Leatherman products comply with current TSA regulations for carry-on items:

• Tread®
• Tread® LT
• Tread Metric®
• Brewzer®
• Piranha® 2
• Style® PS
• Mako® Ti
• Grind®
• Jam®
• Thruster®
• Pump®
• Rail®
• Cam®
• Rime®

Please note: Before carrying any Leatherman product on a flight or into any other restricted area, refer to the organisation’s published sharp object policy for your own protection. Security agents, such as TSA representatives, have full discretion over allowable items for the safety of all passengers, and international laws may vary. Please also note that Leatherman does not warranty tools that are lost, stolen, or confiscated.

Our tools bear the name of our founder, Tim Leatherman, who invented the original Pocket Survival Tool, now known as the PST®.

Learn more about The Leatherman Story.

Tim Leatherman's standards for quality, durability, precision and attention to detail are what make Leatherman tools like no other. Ever since Tim invented the category, we've focused on just one thing — manufacturing the world's highest quality multipurpose tools.

Read about The Leatherman Story.

Our products are sold in approximately 90 countries around the world. Please refer to the Dealer Locator page to locate our authorized distributors. These distributors can help you find retailers in your area and/or help you with a warranty issue.

Each Leatherman tool consists of a combination of features that makes it a unique multipurpose tool. We cannot alter or substitute different blade components from one tool version to another.

Always. Consumer feedback has played a significant role in improving our existing products and designing new ones. Our marketing department tracks suggestions and welcomes your feedback, so feel free to address your ideas to them (either in writing or at info@leatherman.com). If you wish to submit an idea for which you already have or may obtain a patent or other ownership rights, please write to the Office of the President, Leatherman Tool Group, PO Box 20595, Portland OR 97294. Prior to receiving or considering your idea, we will present you with a disclosure agreement that describes your rights and ours in any idea you disclose to us.

There are several sheaths to choose from. All are pictured in our Accessories page. Please visit that section for information on how to order sheaths and other Leatherman gear.

Sorry. Leatherman Tool Group is privately held and is very unlikely to go public in the foreseeable future.

Use a separate screwdriver or similar device to unlock the blades. With the handles closed together, insert the screwdriver into the slot created by the handle spring (where the handle locks onto the tool blades). Gently pry up the handle spring until one of the blades can be released.

Black oxide is a "conversion coating", which means it changes the surface of the product, rather than covering the product, as paint would. Black oxide is formed by oxidizing the outer layer of atoms on the surface. In effect, it's controlled rust. When you first use the product, the black substance is this outer layer. It will wear away to some extent, but that's the nature of this finish. To avoid the stains, simply take a rag with CRC 3-36 (or similar oil) and rub the tool surfaces thoroughly. The oil will set the finish and allow it to last longer. This is what your skin oils are actually doing when you handle the tool.

To start a warranty claim, please contact the authorized Leatherman distributor for your country.

Our warranty is simple. You broke it, we'll fix it. Please visit our Warranty page and follow the instructions to send in your product (no sheaths, please).

If you live outside of North America, please follow the international warranty instructions also located on the Warranty page. There you will select your country and send your product to an authorized Leatherman distributor.

Our products are designed to be disassembled by factory-trained technicians only. Repaired tools are reassembled (and the pivot posts cemented) to ensure proper tension for optimum tool performance. Attempting to disassemble a Leatherman tool yourself may result in lost components and compromised tool functionality. It may also void your warranty protection.

Leatherman Insider is a rewards program which you can join to earn points and progress through tiers to unlock exclusive rewards and experiences.

Yes. Leatherman Insider is free and easy to join. Sign up and start unlocking benefits right away.

The Leatherman Insider program is currently limited to U.S. residents who are 18+ years of age. We plan to expand the program to more markets in the future.

Corporate accounts and Leatherman employees are not eligible to enroll in this program.

No, they are two separate things. The Garage is our innovation group who release limited edition products, and the Rewards Program is a way for people to earn points and rewards as a loyal customer.

Yes. Garage purchases will have a fixed number of points you can earn with each order that can count towards your Leatherman Insider points balance.

To access your rewards and benefits, you must be logged in to your Insider account. You’ll be able to see what rewards you are eligible for in the Rewards Center within your account. Free Shipping, Hassle-free Returns, and your 40-year extended warranty benefits will automatically be applied when you are logged in. If you are not logged in, your benefits will not apply to your purchases.

Your Leatherman Insider Rewards Account will not expire, but it will automatically close if you have not earned points within three years (36 months).

You can earn points by purchasing on leatherman.com or engaging with us online. You must be logged in as a Leatherman Insider to receive points for activities. Each product awards a fixed number of points. Points for each product can be found on the product page on the website. Insider points are not earned on free gifts.

COMING SOON - Or registering Leatherman products purchased through other channels (Amazon, Retail, etc.) through our receipt scanning capability.

Log in to your account to see your points balance.

Leatherman Insider points do not have a monetary value. Insider points are the way you can level up and unlock additional rewards and benefits.

Log in to your account and visit the "Insider Rewards Center". You will see how many points you have earned within your qualifying period.

Points for purchases made on leatherman.com will show up in your account when your order has been processed. This typically happens within 24-72 hours of when your order has shipped.

Your points are good for one year from your signup date, and will expire every year on your anniversary. The points you earn in the 12-month period qualify you to level up into Select, Premier, or Elite Insider status. But the tier and benefits you’ve received during the year will remain.

The points you earn let you unlock exclusive rewards and experiences. Insiders unlock Select status automatically upon enrollment. Achieving Premier or Elite status requires a minimum number of points earned per qualifying period: Select: 0-1,199, Premier: 1,200-2,299 and Elite: 2,300+ points.

If you are a Leatherman Insider, and the order you placed was on leatherman.com you are eligible for hassle-free returns if you request a return within 30 days of when the order was originally received. Additional information on our return policy can be found on our shipping & returns page.

No matter when you return an item, even if it’s within the 30-day return window or after, you will lose the points associated with that purchase/return.

If you cancel an order, you will not receive points into your account.

This feature is coming soon. Once it is released, you will be able to scan your receipt, and earn points for that purchase. It takes between 24-72 hours for receipt scans to be reviewed and verified before points will be added to your points balance in your account (once this feature is available).

The 12-month qualification period starts when you join the program. For example, if you join the program on September 25, 2023, your qualifying period starts on September 25 of each year and ends on September 24, of each year.

Your point balance will reset to 0 at the end of your qualifying period each year (they do not carryover). The points accumulated during the qualification period allow members to upgrade tier, to keep, or to downgrade tier status. You will retain your benefits and status after your points reset.

As a Leatherman Insider, you enjoy an elevated experience every day. Rewards such as: Free Shipping (threshold varies by tier), 40-year extended warranty, and 30-day hassle-free returns. More rewards and experiences can be unlocked as you reach new tiers.

Log in to your account and visit "Insider Rewards Center" tab. You will see if you have reached Select, Premier, or Elite Insider tier.

Premier and Elite Insider members need to place an order for over $50 from leatherman.com during your birthday month to redeem your free reward. We will email you a reminder when your birthday month arrives. An Insider must have shared their birthday with us (you can do this when you sign up or update your profile) in order to be notified. The reward becomes available as of the 1st of the month, so you have a full month to purchase and claim your reward.

For an Elite Insider, we will notify you when our Anniversary Reward is available for you to redeem. You will have a certain window of time to select your reward, and we will ship to the address you provide at checkout.

Leatherman Insiders get exclusive access to an Annual Sales Event. During this event, an Insider will get exclusive offers only available to Insiders. The offers will vary based on the tier you are in. The higher the tier, the greater the offers.

If you wish to close your Leatherman Insider Account, please contact Customer Service at 1-800-847-8665 or email at info@leatherman.com, and they can assist you. Please note: if you decide to rejoin the program later, your history and points cannot be restored.

Different types of steel offer varying levels of performance in terms of edge retention, toughness, corrosion resistance, and ease of sharpening. These qualities determine the character of a particular steel and ultimately, the performance of a knife blade. Leatherman uses a variety of steel types in our knife blades including: 420HC steel, CPM MagnaCut, S30V, and 154CM.

420HC steel is a high-carbon stainless steel that is specifically designed for knife blades. It offers good edge retention, toughness, and corrosion resistance, as well as being relatively easy to sharpen. While it may not be considered a premium steel, it is still a high-quality material and is ideally suited for an everyday working blade on a multi-tool. Because it’s cost-effective, easy to produce, and performs well all-around, it is the most common steel type found on Leatherman multi-tools. 

CPM MagnaCut is a high-performance premium steel that hits the sweet spot of qualities that make a superior knife blade. It has excellent edge retention, toughness, and corrosion resistance. It is a relatively new steel on the market and is an excellent choice as a knife steel because it retains its edge so well and is easier to maintain. Leatherman has chosen to use this steel in the Arc to give our users the best possible cutting performance on the best multi-tool we’ve ever made. It’s also particularly well suited for harsh conditions and wet environments. 

S30V steel is a high-performance stainless steel that offers excellent edge retention, toughness, and corrosion resistance. It is a premium steel that is often used in high-end knives and multi-tools like the Charge + TTI. It is more difficult to sharpen than some other steels, but it offers exceptional cutting performance.

154CM steel is a high-performance stainless steel that offers good edge retention, toughness, and corrosion resistance. It is a premium steel that is often used in high-end knives and multi-tools like the Skeletool CX. It’s slightly easier to sharpen if you maintain your own blade.

Our premium wire cutters are made from 440C steel. 

While custom order creation times will vary based on volume, please allow for approximately 2-4 additional weeks for processing. Delivery may vary based on your chosen shipping method. If you have not received your custom order within 6 weeks, please contact customer service.

Following your order, we will send you a confirmation email that your order has been received. We will send you a shipping confirmation email once your product has been shipped.

Leatherman custom product is built just for you and cannot be returned or exchanged. Having quality issues? Please view our warranty policy or contact our customer service team.

Leatherman moderates text and image uploads. You must own the rights to your uploaded images. Leatherman reserves the right to reject and cancel custom orders containing profane, offensive, or libelous phrases, imagery, or content that we deem as objectionable including, but not limited to the following:

• Drugs and Alcohol
• Pornography
• Violence
• Inappropriate Text
• Emoji

If your design violates the Leatherman custom policy, you will receive an email notification that your order was rejected and canceled. If you have questions about why your order was rejected, please contact our customer service team.

Please review your image thoroughly. To prevent the image from being grainy or pixelated, we recommend using files that are at least 1,000 pixels in height and/or length. Avoid imagery with metallic and fluorescent colors as they do not print. The 3D rendering of your design will match the physical product as closely as possible; however, because of different screens and digital platforms, actual colors may have slight deviations. Compatible image file types: PNG, JPG, GIF, SVG, PDF, and EPS.

Your selected image may not be a high enough resolution. To prevent the image from being grainy or pixelated, we recommend using files that are at least 1,000 pixels in height and/or length. Compatible image file types: PNG, JPG, GIF, SVG, PDF, and EPS.

Not all browsers are created equal. To ensure you are getting the most out of your Leatherman custom experience, we recommend using the newest version of your browser. Google Chrome on your desktop computer will provide an optimal experience.

Please contact our customer service team if you are experiencing issues with placing your custom order.